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Login & Authentication

Learn how to access the Rewards Platform and manage your account security.

Logging In​

Standard Login​

  1. Navigate to your organization's Rewards Platform URL
  2. Enter your email address
  3. Enter your password
  4. Click "Sign In"

First-Time Users​

If this is your first time logging in:

  • Use the credentials provided by your administrator
  • You may be prompted to change your password
  • Complete your profile setup

Password Management​

Changing Your Password​

  1. Go to your Profile (/dashboard/profile)
  2. Click on "Settings" or "Security"
  3. Select "Change Password"
  4. Enter your current password
  5. Enter and confirm your new password
  6. Click "Update Password"

Password Requirements​

Your password must:

  • Be at least 8 characters long
  • Contain at least one uppercase letter
  • Contain at least one lowercase letter
  • Contain at least one number
  • Contain at least one special character

Forgot Password​

If you've forgotten your password:

  1. Click "Forgot Password?" on the login screen
  2. Enter your email address
  3. Check your email for a reset link
  4. Click the link and create a new password
  5. Log in with your new password

Session Management​

Auto-Logout​

For security, you'll be automatically logged out after:

  • 30 minutes of inactivity
  • Closing your browser (depending on settings)

Multiple Devices​

You can be logged in on multiple devices simultaneously:

  • Desktop computer
  • Mobile phone
  • Tablet

Troubleshooting Login Issues​

Can't Remember Email​

Contact your system administrator to retrieve your registered email address.

Account Locked​

If you've entered the wrong password multiple times:

  • Wait 15 minutes before trying again
  • Or contact your administrator to unlock your account

Browser Issues​

If you're having trouble logging in:

  1. Clear your browser cache and cookies
  2. Try a different browser
  3. Ensure JavaScript is enabled
  4. Disable browser extensions temporarily

Security Best Practices​

Security Tips
  • Never share your password with anyone
  • Use a unique password for this platform
  • Log out when using shared computers
  • Report suspicious activity to your administrator

Two-Factor Authentication (If Enabled)​

If your organization has enabled 2FA:

  1. Enter your email and password
  2. Enter the code from your authenticator app
  3. Or enter the code sent to your email/phone

Next Steps​